The Zotero browser extension for Chrome is preventing access to Kanopy
Answer
Some browser extensions (add-ons) can interfere with access to online library resources. The Zotero extension for Chrome can interfere with the Kanopy Video Streaming Service. If you use Chrome with the Zotero extension, try one of the following solutions:
- Disable the Zotero extension before visiting Kanopy
- Go to the Zotero extension's "Options," select the "Proxies" section, and remove any "Configured Proxies" listed.
If you do not use the Zotero extension, your browser's saved cache or cookies may be causing the issue. Try the following solutions:
- Access Kanopy with Chrome using Incognito Mode
- Access Kanopy using a different browser, such as Mozilla Firefox or Microsoft Edge
- Clear your cache and cookies in Chrome and restarting your browser:
- Go to Settings --> Privacy and Security --> Clear Browsing Data --> select "Cookies" and "Cached images and files" and clear